Mobile recharges to Cuba let you send credit to Cubacel lines from anywhere in the world. It’s an easy and secure way to stay connected with your family and friends on the island.
With Fonoma, you can send recharges in just a few seconds while taking advantage of special Cubacel offers and unlimited 3% cashback on every recharge.
During Cubacel promotions, recharges include additional bonuses of data, minutes, and 4G/5G internet. Fonoma notifies you whenever a promotion is active.
Differences between main balance and promotional bonus
When you send a recharge to Cuba during a Cubacel promotion, the amount received is split between main balance and a promotional bonus. While both increase the user’s credit, their usage and validity are different.
How is the bonus used?
The promotional bonus is used first after a recharge that includes an active promotion.
It can be used for national and international calls and SMS, as long as it hasn't expired or been fully used.
Bonuses usually have a limited validity (e.g., 35 days) and cannot be transferred to other mobile numbers.
What is not deducted from the bonus?
The following services are not charged from the promotional bonus:
Mobile data packages
Balance transfers
Nauta email access (Bolsa de Correo)
SMS or voice plans
These services are paid only with the main balance.
What happens when the bonus expires or is used up?
Once the bonus is no longer active, usage starts being charged from the main balance, which:
Can be transferred to other Cubacel numbers
Can be used to pay for additional ETECSA services
Is typically valid for 330 days and usually starts at 600 CUP or more, depending on the recharge amount
Can be used to buy data packages, make calls, and send SMS (national and international)
Take advantage of Cubacel promotions so your family in Cuba receives main balance + an additional bonus. Fonoma will notify you whenever a new offer becomes available.
Types of recharges and Cubacel promotions
Cubacel launches many promotions throughout the year that you can take advantage of directly via Fonoma. The most common are:
Recharges with multiplied main balance: also known as double recharges, x3 or x5, where the amount sent is automatically multiplied upon arrival in Cuba.
Recharges with mobile data bonuses: offer extra gigabytes or unlimited data for a limited period, often during overnight hours.
Unlimited data for a limited time: On certain occasions, offers provide unlimited internet access for a number of days.
Mixed recharges: Usually include main balance and a bonus that contains everything (data, minutes for calls, SMS).
Combined data plans: Include data, minutes, and SMS valid for 30 days. They are ideal for users who regularly use the phone for both browsing and communication.
Promotions are usually available only for a few days each month. You can check the latest offers directly in Fonoma or subscribe for notifications via email.
How to send a recharge in Fonoma
You only need to follow these simple steps:
Enter the number or Nauta account you want to recharge.
Choose the amount or available promotion.
Pay with card, PayPal, Google Pay or Apple Pay.
Done! The recharge arrives instantly and you’ll receive a confirmation email, and a notification if you used the app.
Benefits of sending recharges with Fonoma
Instant and secure recharges to Cuba.
3% cashback on every recharge, with no usage limit.
Access to Cubacel bonuses and promotions.
Easy payment with Google Pay, Apple Pay, PayPal or bank cards.
Personalized support available 7 days a week, no bots.
History and saved contacts to send recharges faster.
App available for iOS and Android.
Sending mobile recharges to Cuba via Fonoma is the most reliable, fast and secure way to stay connected with your loved ones. Take advantage of Cubacel promotions and earn cashback with every transaction.
Fonoma will notify you by email or in the app if there is a general technical incident with Cubacel that causes delivery delays.
What happens if something goes wrong with your recharge?
Although recharges via Fonoma usually arrive instantly, exceptional situations may occur. Here’s how to resolve them depending on the type of recharge or promotion:
The recharge doesn’t arrive: Occasional delays may occur on Cubacel’s side, especially during high-traffic promotions. Wait a few minutes and if after an hour the credit hasn’t been applied, contact support by email or chat.
I recharged the wrong number: Once recharges, including bonuses and combined plans, are delivered in Cuba they cannot be cancelled or redirected. Always verify the number before confirming payment.
Payment error or double charge: Check that your payment method has sufficient funds and is enabled for international transactions. If you detect a duplicate charge or don’t receive confirmation, write to us and our team will review immediately.
I didn’t receive the promotion bonus: Some Cubacel offers (such as unlimited data or mixed bonuses) may be credited to the Cuban account with a slight delay. If you don’t see it reflected after an hour, contact support so we can verify.
Issues with data or connectivity: During combined plan or unlimited data promotions, Cubacel may take time to enable internet access. Ask the person in Cuba to restart the phone and dial *222# to check the main balance and 222266# for the bonus.
Frequently Asked Questions about recharges to Cuba
Which operator can I send recharges to in Cuba?
Currently, mobile recharges in Cuba are only processed through Cubacel, the operator of ETECSA.
How long does a recharge take to arrive?
It usually arrives instantly. In high-demand moments, it may take a few minutes.
Can I recharge from any country?
Yes. Fonoma works from any place in the world with an internet connection.
How can I check that the recharge was completed?
You will receive a confirmation email and you can view the transaction in your history within Fonoma. You can also ask the person in Cuba to dial *222# to check their main balance and *222*266# for the bonus.