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How to purchase a SIM card or cell phone line in Cuba

Check out all the steps to get a SIM card in Cuba.

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* Check out the latest guide to mobile data plans, prices, and how to use them. Read the full article here.

In Cuba, only ETECSA—the state-owned telecom provider—sells SIM cards and mobile lines under its mobile brand, Cubacel. Any Cuban citizen over 18 years old who is legally able to sign contracts may own 1 mobile telephone line in Cuba.

To get started, visit the nearest ETECSA Commercial Office.

What documents would you need to provide?

It depends on your residency and citizenship:

  • Cuban residents: National ID card

  • Cubans living abroad: Cuban passport

  • Foreign residents (temporary or permanent): Resident ID or diplomatic ID from MINREX

  • Foreign visitors: Passport from your country of origin

Through ETECSA, you can purchase a permanent (postpaid) line. The total cost is 1,000 CUP: 750 CUP for service activation and 250 CUP in credit. The line remains active for 330 days after your last recharge. If you fail to recharge within that period, the line will enter a suspended status for 180 calendar days—during which you can’t use any remaining credit until you add funds. If you still haven’t topped up by the end of that suspension, the line will expire.

Cubacel Tur Line

You can also purchase a temporary line online through CubacelTur.

Details:

  • Valid for 30 days

  • Includes: 6 GB + 100 MIN + 100 SMS

  • Price: $25 USD

This is a newer option, especially useful for travelers. If you need help, feel free to reach out—we’re here to assist you.

If you have any other questions, just write to us in the chat or send an email to [email protected]—we’ll be happy to assist you. 🙂

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