Summary of the situations where the payment is not properly processed and how to solve this:

Situation: The payment could not be processed.
Solution: For the moment, we accept Discover, Visa, Mastercard and American Express cards. We accept credit as well as debit cards.


Situation: The payment information is incorrect.
Solution: Try carefully typing in the information of your credit/debit card again.

Situation: The information was entered correctly but the payment is not processed.
Solution: In these cases, the banking entity processing the payment (external to Fonoma) doesn't accept that credit/debit card. Try using a different credit/debit card that is able to properly execute the payment.

Situation: The information was entered correctly but the payment can't be sent (which is happening a lot in Brazil).
Solution: In this case, the banking entity issuing the credit/debit card does not allow for payment in a different currency. Notify your bank so that they allow you to pay with different currency with your credit/debit card.

You can check out other methods of payment in case the one you are using is failing.

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