FAQ

Find a quick answer to the most common questions

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20 articles in this collection
Written by Yoana, Dunia, Isabel and 3 others

On-going promotions

Cubacel recharge promotion: free WHATSAPP plus unlimited INTERNET for 30 days

Don't miss this opportunity and take advantage of this promo from December 5 to 10!

Written by Isabel
Updated this week

Safety in Fonoma

Is payment in Fonoma safe?

The most important thing for Fonoma is to protect the integrity of your data.

Written by Isabel
Updated over a week ago

Does Fonoma guarantee the delivery?

Yes, and here's some useful information about it

Written by Isabel
Updated over a week ago

What to do if you forget your Fonoma password?

Recover your password easily!!!

Written by Denise
Updated over a week ago

What is your card's CVV?

I'll quickly explain

Written by Isabel
Updated over a week ago

Payment

What types of payment methods are accepted at Fonoma?

There are several options available to you!

Written by Isabel
Updated over a week ago

What are prepaid cards? Where can you find them?

Prepaid cards: a payment option at Fonoma

Written by Isabel
Updated over a week ago

What currency is accepted in Fonoma?

Don't have EUR or USD? No problem

Written by Dunia
Updated over a week ago

Did you know that if you pay your recharges in Euro the cost might vary?

We explain how to avoid extra fees from banks and PayPal

Written by Dunia
Updated over a week ago

Why was the payment rejected?

Possible scenarios for a payment to fail unexpectedly

Written by Dunia
Updated over a week ago

Whilst recharging

How do I type in the number for the recharge?

Digits you need to enter to send a recharge

Written by Yoana
Updated over a week ago

Why is my recharge being inspected?

Data confirmation for on hold recharges

Written by Dunia
Updated over a week ago

What is the price range for a recharge?

Minimum and maximum amount available to pay

Written by Dunia
Updated over a week ago

What are the differences between recharging a WiFi Nauta account and a cellphone line?

Possible uses for different recharges

Written by Dunia
Updated over a week ago

General questions

What do Cubacel's recharge promotions consist of?

We tell you everything you need to know and which ones are the most frequent.

Written by Dunia
Updated over a week ago

Can I recharge Internet for Mobile Data from abroad?

Yes, you can now buy combined plans that include GB.It's your time!

Written by Adianez Márquez Miranda
Updated over a week ago

Can I ask for a recharge?

Here is the explanation about how to request a recharge.

Written by Karen Boffill Pérez
Updated over a week ago

Are you traveling to Cuba and want to stay connected?

Use roaming or get a Cubacel line

Written by Karen Boffill Pérez
Updated over a week ago

What happens when you recharge the wrong number of Nauta account?

Refund policy for these kind of cases

Written by Karen Boffill Pérez
Updated over a week ago

How to transfer balance between WiFi Nauta accounts

Share your balance if you want to

Written by Dunia
Updated over a week ago