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FAQ
Find a quick answer to the most common questions
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20 articles in this collection
Written by
Cecilia,
Jose Antonio,
Dunia
and 3 others
On-going promotions
Cubacel Recharge Promotion: 1GB + 50 MIN + 50 SMS!
Take advantage of the promo from January 25th to 30th!
Written by
Gabi
Updated this week
Safety in Fonoma
Is payment in Fonoma safe?
The most important thing for Fonoma is to protect the integrity of your data.
Written by
Isabel
Updated over a week ago
Does Fonoma guarantee the delivery?
Yes, and here's some useful information about it
Written by
Isabel
Updated over a week ago
What to do if you forget your Fonoma password?
Recover your password easily!!!
Written by
Isabel
Updated over a week ago
What is your card's CVV?
I'll quickly explain
Written by
Isabel
Updated over a week ago
Payment
What types of payment methods are accepted at Fonoma?
There are several options available to you!
Written by
Isabel
Updated over a week ago
What are prepaid cards? Where can you find them?
Prepaid cards: a payment option at Fonoma
Written by
Isabel
Updated over a week ago
What currency is accepted in Fonoma?
Don't have EUR or USD? No problem
Written by
Jose Antonio
Updated yesterday
Did you know that if you pay your recharges in Euro the cost might vary?
We explain how to avoid extra fees from banks and PayPal
Written by
Dunia
Updated this week
Why was the payment rejected?
Possible scenarios for a payment to fail unexpectedly
Written by
Jose Antonio
Updated over a week ago
Whilst recharging
How do I type in the number for the recharge?
Digits you need to enter to send a recharge
Written by
Jose Antonio
Updated this week
What are the differences between recharging a WiFi Nauta account and a cellphone line?
Possible uses for different recharges
Written by
Jose Antonio
Updated over a week ago
What is the price range for a recharge?
Minimum and maximum amount available to pay
Written by
Jose Antonio
Updated yesterday
General questions
What do Cubacel's recharge promotions consist of?
We tell you everything you need to know and which ones are the most frequent.
Written by
Anet Martinez
Updated over a week ago
How to transfer balance between WiFi Nauta accounts
Share your balance if you want to
Written by
Cecilia
Updated over a week ago
Can I ask for a recharge?
Here is the explanation about how to request a recharge.
Written by
Cecilia
Updated over a week ago
Can I recharge Internet data plans from another country?
No, but you can send a recharge for them to buy data plans in Cuba!
Written by
Cecilia
Updated over a week ago
Are you traveling to Cuba and want to stay connected?
Use roaming or get a Cubacel line
Written by
Cecilia
Updated yesterday
What happens when you recharge the wrong number of Nauta account?
Refund policy for these kind of cases
Written by
Cecilia
Updated over a week ago
Why is my recharge being inspected?
Data confirmation for on hold recharges
Written by
Cecilia
Updated over a week ago