FAQ

ETECSA +30CUC promotion for recharges to Cuban cellular lines from April 6 to 11, 2020

Take advantage of the extra recharge bonus and also call abroad at half price from April 6 to 9!

Written by Yoana
Updated this week

Is payment in Fonoma safe?

The most important thing for Fonoma is to protect the integrity of your data.

Written by Isabel
Updated over a week ago

Does Fonoma guarantee the delivery?

Yes, and here's some useful information

Written by Isabel
Updated over a week ago

What to do if you forget your Fonoma password?

Recover your password easily!!!

Written by Isabel
Updated over a week ago

What is your card's CVV?

We'll quickly explain

Written by Isabel
Updated over a week ago

What forms of payment are accepted at Fonoma?

There are several options available to you!

Written by Isabel
Updated over a week ago

What are prepaid cards? Where can you find them?

Prepaid cards: a payment option at Fonoma

Written by Isabel
Updated over a week ago

What currency is accepted in Fonoma?

Don't have EUR or USD? No problem

Written by Jose Antonio
Updated over a week ago

Can I recharge from Cuba using Fonoma?

Credit card and PayPal use restrictions in Cuba

Written by Jose Antonio
Updated over a week ago

Why was the payment rejected?

Possible scenarios for a payment to fail unexpectedly

Written by Jose Antonio
Updated over a week ago

How do I type in the number for the recharge?

Digits you need to enter to send a recharge

Written by Jose Antonio
Updated over a week ago

What are the differences between recharging a WiFi Nauta account and a cellphone line?

Possible uses for different recharges

Written by Jose Antonio
Updated over a week ago

What is the price range for a recharge?

Minimum and maximum amount available to pay

Written by Jose Antonio
Updated over a week ago

ETECSA Promotions and Bonus

Terms and conditions of the promotional bonus

Written by Jose Antonio
Updated yesterday

Can I ask for a recharge?

Here's another option in case you can't recharge from Cuba

Written by Cecilia
Updated yesterday

How to transfer balance between WiFi Nauta accounts

Share your balance if you want to

Written by Cecilia
Updated over a week ago

Can I recharge Internet data plans from another country?

No, but you can send a recharge for them to buy data plans in Cuba!

Written by Cecilia
Updated yesterday

Are you traveling to Cuba and want to stay connected?

Use roaming or get a Cubacel line

Written by Cecilia
Updated over a week ago

What happens when you recharge the wrong number of WiFi Nauta account?

Refund policy for these kind of cases

Written by Cecilia
Updated over a week ago

Why is my recharge being inspected?

Data confirmation for on hold recharges

Written by Cecilia
Updated over a week ago