FAQ

Cubacel Recharge Promotion: 30 CUC bonus!

Take advantage of the promo from September 21st to 26th!

Written by Brendha Loureiro
Updated over a week ago

Cubacel Recharge Promotion: 30 CUC bonus!

Take advantage of the promo from September 7th to 12th!

Written by Brendha Loureiro
Updated over a week ago

Is payment in Fonoma safe?

The most important thing for Fonoma is to protect the integrity of your data.

Written by Isabel
Updated this week

Does Fonoma guarantee the delivery?

Yes, and here's some useful information about it

Written by Isabel
Updated this week

What to do if you forget your Fonoma password?

Recover your password easily!!!

Written by Isabel
Updated this week

What is your card's CVV?

I'll quickly explain

Written by Isabel
Updated this week

What types of payment methods are accepted at Fonoma?

There are several options available to you!

Written by Isabel
Updated this week

What are prepaid cards? Where can you find them?

Prepaid cards: a payment option at Fonoma

Written by Isabel
Updated this week

What currency is accepted in Fonoma?

Don't have EUR or USD? No problem

Written by Jose Antonio
Updated this week

Did you know that if you pay your recharges in Euro the cost might vary?

We explain how to avoid extra fees from banks and PayPal

Written by Dunia
Updated this week

Can I recharge from Cuba using Fonoma?

Credit card and PayPal use restrictions in Cuba

Written by Jose Antonio
Updated this week

Why was the payment rejected?

Possible scenarios for a payment to fail unexpectedly

Written by Jose Antonio
Updated this week

How do I type in the number for the recharge?

Digits you need to enter to send a recharge

Written by Jose Antonio
Updated this week

What are the differences between recharging a WiFi Nauta account and a cellphone line?

Possible uses for different recharges

Written by Jose Antonio
Updated this week

What is the price range for a recharge?

Minimum and maximum amount available to pay

Written by Jose Antonio
Updated this week

ETECSA Promotions and Bonus

Terms and conditions of the promotional bonus

Written by Jose Antonio
Updated this week

Can I ask for a recharge?

Here's another option in case you can't recharge from Cuba

Written by Cecilia
Updated this week

How to transfer balance between WiFi Nauta accounts

Share your balance if you want to

Written by Cecilia
Updated this week

Can I recharge Internet data plans from another country?

No, but you can send a recharge for them to buy data plans in Cuba!

Written by Cecilia
Updated this week

Are you traveling to Cuba and want to stay connected?

Use roaming or get a Cubacel line

Written by Cecilia
Updated this week

What happens when you recharge the wrong number of WiFi Nauta account?

Refund policy for these kind of cases

Written by Cecilia
Updated this week

Why is my recharge being inspected?

Data confirmation for on hold recharges

Written by Cecilia
Updated this week