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Find a quick answer to the most common questions

Isabel avatarDunia avatarYoanna avatar
By Isabel and 5 others6 authors18 articles

Safety in Fonoma


Is payment in Fonoma safe?
Does Fonoma guarantee the delivery?
What is your card's CVV?

Payment


What types of payment methods are accepted at Fonoma?
What are prepaid cards? Where can you find them?
What currency is accepted in Fonoma?
Did you know that if you pay your recharges in Euro the cost might vary?
Why was the payment rejected?

Whilst recharging


How do I type in the number for the recharge?
Why is my recharge being inspected?
What is the price range for a recharge?
What are the differences between recharging a WiFi Nauta account and a cellphone line?

General questions


What do Cubacel's recharge promotions consist of?
Can I recharge Internet for Mobile Data from abroad?
What to do if you forget your Fonoma password?
Are you traveling to Cuba and want to stay connected?
What happens when you recharge the wrong number of Nauta account?
How to transfer balance between WiFi Nauta accounts
Help Center and FAQs