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Extra services and savings options for mobile users

Learn how to manage services and save while using a cell phone in Cuba.

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Escrito por Dunia
Actualizado hace más de una semana

* Check out the latest guide to mobile data plans, prices, and how to use them. Read the full article here.

The only Cuban mobile carrier Cubacel offers a range of additional services designed to help users save and manage their mobile usage based on personal needs. These features are fully self-service—no need to visit an office. You can activate them directly from your phone.

Balance Transfer

Cubacel prepaid users can transfer balance to other Cubacel users using one of two methods:

  • The short way: Type in a single step the following sequence: *234*1*RECIPIENT number*Keycode*Amount to transfer# and use the Call button.

  • The long way: Type *234# and use the Call button. Out of the two options given, you must select option number 1 in order to make a transfer. After this, follow the options shown on screen.

Your personal keycode protects your balance from unauthorized transfers. The default is 1234, but it’s recommended to change it for security 🔐.

A 5 CUP fee is added to the amount transferred, and all transfers are deducted from your main balance (not promotional bonuses).

Limit: You can make up to 3 transfers per day, and none of them may exceed the total of 500,000 CUP. However, the recipient can receive as many transfers in one day as they’re sent—so long as they don’t come from the same sender.

Important note: The transferred amount is always deducted from the sender’s main balance. Even if a promotional bonus is active, the transfer isn’t drawn from that bonus—it comes from the primary balance”

Voice and SMS plans (national only)

Cubacel offers voice and SMS plans that let you buy minutes and messages using your main balance. These packs are valid for 35 days and help you save based on usage.

Voice Plans:

  • 5 minutes for 37.50 CUP

  • 10 minutes for 72.50 CUP

  • 15 minutes for 105.00 CUP

  • 25 minutes for 162.50 CUP

  • 40 minutes for 250.00 CUP

SMS Plans:

  • 20 SMS for 15 CUP

  • 50 SMS for 30 CUP

  • 90 SMS for 50 CUP

  • 120 SMS for 60 CUP

* All plans are valid for 35 days.

Plan Amigos

Plan Amigos lets you add up to 3 frequent contacts to call at reduced national rates:

  • 5 CUP/min from 7:00 a.m. to 10:59 p.m.

  • 2.50 CUP/min from 11:00 p.m. to 6:59 a.m.

There’s a one-time activation fee of 25 CUP, deducted from your main balance.

Plan for National Apps

This plan is exclusively for using the Cuban messaging app ToDus and Correo Nauta (Nauta Email). It includes 600 MB for 25 CUP:

Balance usage priority

When using your balance, charges are deducted in this order:

  • For calls: promotional bonus → VOICE plan → Plan Amigos → main balance

  • For SMS: promotional bonus → SMS plan → main balance

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