You decide which emails to receive from Fonoma
At Fonoma, we want to keep you informed about promotions, offers, and updates, but we also understand if you prefer a quieter inbox. That’s why you can unsubscribe from promotional emails at any time, without affecting important messages related to your recharges.
Unsubscribing only stops promotional emails. You will continue to receive all essential notifications about your payments and recharges.
How to unsubscribe from promotional emails
Open any promotional email you have received from Fonoma.
Scroll to the bottom of the message.
Click the link that says “Unsubscribe”.
Once confirmed, you will stop receiving emails about promotions, offers, or special announcements.
Even after unsubscribing, you will still receive emails related to your recharges.
How to re-subscribe to Fonoma promotions
If you change your mind and want to receive Cubacel, Nauta, or other Fonoma promotions again, you can easily re-enable them:
Log in to your Fonoma account.
Open the side menu and select Account.
Look for Cubacel and Nauta promotion alerts.
Turn notifications back on.
After enabling this option, you will start receiving promotional and offer emails again.
Emails you will still receive after unsubscribing
If you unsubscribe from promotional emails, Fonoma will continue to send only essential messages, including:
Payment and recharge confirmation emails
Recharge status updates (completed, canceled, failed, scheduled, etc.)
Security or account verification communications
This ensures your account stays protected and your recharges remain fully tracked.
With Fonoma, you stay in control. You can choose to receive all promotions or limit emails to only what’s essential. And if you change your mind, you can update your preferences at any time—quickly and easily.
FAQs about Fonoma email subscriptions
Does unsubscribing delete my Fonoma account?
No. It only stops promotional emails. Your account and recharges remain active.
Can I re-subscribe at any time?
Yes. You can re-enable promotional emails from Account → Cubacel and Nauta promotion alerts.
Will I still receive emails about my payments and recharges?
Yes. These operational emails are always sent, as they are necessary to confirm your transactions.
What types of emails does Fonoma send?
Fonoma sends two types of emails:
Informational: promotions, bonuses, offers, and updates
Operational: payment confirmations, security notices, and support messages