If you no longer wish to use Fonoma, you can permanently delete your account at any time. When you do, your personal data, recharge history, and access to all services linked to your profile will be removed.
Account deletion is final. However, if you later change your mind, the Fonoma support team can help you reactivate your account.
What to know before deleting your account
Before proceeding, keep the following in mind:
Any remaining balance or Fonoma credit in your account will be permanently lost.
If you signed up using Google, Facebook, or Apple, deleting your Fonoma account will not affect those external accounts. It will only remove your profile and history within Fonoma.
For details on how your personal and non-personal data is handled, please review our Privacy Policy.
How to delete your Fonoma account
Log in to your Fonoma account from the web or the app.
Open the side menu and select Account.
Scroll to the bottom of the page and click Delete account.
Confirm your decision when prompted.
Once confirmed, your account will be removed from the system and you will no longer be able to access it.
If you only want to stop receiving promotional emails or notifications, you can unsubscribe from emails without deleting your account.
What happens after you delete your account
All your personal data and transaction history are permanently deleted.
You will no longer be able to log in or access previous information.
You may create a new account in the future, but previous data cannot be restored automatically.
Changed your mind? You can reactivate it
If you decide to return, the Fonoma support team can assist you with reactivating your account. Simply contact us via email or through the Help Center chat and provide the email address you used to register. We’ll guide you through the reactivation process.
Deleting your Fonoma account is a definitive action, but it’s easy to do whenever you need it. And if you come back later, our team will be happy to help you regain access.
FAQs about deleting your Fonoma account
Can I recover my account after deleting it?
Yes, but you must contact Fonoma support to request reactivation.
What if I only want to update my information?
You don’t need to delete your account. You can edit your personal details from Account in the side menu.
Does deleting my account cancel pending recharges?
No. Recharges already in progress will continue. If you need to cancel a recharge under review, contact support or check your recharge history.
How long does account deletion take?
Deletion is immediate once you confirm the request.