Sometimes, a payment may be declined for reasons outside of Fonoma’s control, usually related to your bank, card, or payment processor. Don’t worry, this is common and often easy to resolve. Most declines are caused by card restrictions, insufficient funds, or temporary bank security checks.
Below you’ll find the most frequent reasons and what you can do to complete your recharge successfully.
Common causes and solutions
Reason | What it means | How to fix it |
Unsupported card type | Fonoma accepts Visa, Mastercard, American Express, and Discover (credit and debit). | Use one of these card types or choose another payment method. |
Incorrect payment details | There’s an error in the card number, expiration date, or CVV. | Double-check the details and enter them again carefully. |
Card declined by the processor | The card is valid, but the payment gateway didn’t approve it. | Try another card or use PayPal, Apple Pay, or Google Pay. |
Currency or international transaction restrictions | Your bank may block payments in USD or international purchases. | Contact your bank and ask them to enable international or foreign-currency payments. |
Insufficient funds or credit limit reached | The card doesn’t have enough balance or has hit its limit. | Add funds or use another card with available balance. |
In most cases, updating your payment details or contacting your bank resolves the issue within minutes.
Additional tips to try
Wait at least 45 minutes before trying the payment again.
Try using a different browser or device.
Clear your browser or app cache and retry.
Use PayPal as a secure alternative if card payments keep failing.
Some banks apply temporary security blocks for online or international payments. If your bank is outside the U.S., confirm that USD online transactions are enabled.
Payment declines are not unusual and are almost always resolved quickly.
If the issue continues, contact Fonoma support by email or via the Help Center chat. Our team will review your case and suggest fast solutions or alternative payment methods.
Payment methods accepted on Fonoma
Credit or debit cards (Visa, Mastercard, American Express, Discover)
PayPal
Apple Pay
Google Pay
International prepaid cards
If one method doesn’t work, try another. All payments on Fonoma are processed through secure, certified payment gateways.
FAQs about declined payments on Fonoma
Will I be charged if my payment is declined?
No. Declined transactions are not completed, and any pending authorization is automatically released by your bank.
Why does my bank block payments to Fonoma?
Some banks apply extra security checks for international or online payments. Contact your bank to approve the transaction.
Can I try the same payment again?
Yes. Once the issue is fixed (for example, funds added or restrictions removed), you can retry the payment.
How can I avoid future payment declines?
Keep your payment details up to date, ensure sufficient funds, and enable online and international purchases with your bank.