In Fonoma, entering the Cuban mobile number you want to recharge takes just a few seconds. It’s a simple step, but a critical one: making sure the number is correct guarantees that your recharge is delivered without issues.
How to enter the number correctly
Fonoma automatically includes Cuba’s country code +53. Whenever you’re asked to enter a number, whether:
on the home screen before logging into your account,
or when adding a new contact
you only need to type the 8 digits of the Cubacel number, which must always start with 5 or 6.
Once a recharge is sent, it cannot be canceled or redirected, so always double-check the number before confirming the payment.
Tips to avoid errors
Save frequent contacts in your Fonoma account to avoid typing the number every time.
If you’re not completely sure about the number, confirm it with the recipient before sending the recharge.
Carefully review the 8 digits. Cubacel numbers always start with 5 or 6.
If you enter an incorrect number, Fonoma cannot recover the sent balance.
You can use your recharge history in Fonoma to send a recharge again to the same number without re-entering it.
What if something goes wrong?
I entered the wrong number: Recharges cannot be canceled once they’ve been successfully delivered in Cuba. Always verify the 8 digits before confirming.
Fonoma doesn’t recognize the number: Make sure it starts with 5 or 6 and contains exactly 8 digits. If the issue continues, contact support or use the website chat.
Validation error appears: Check your internet connection, refresh the page or app, and try again. If the line is inactive in Cuba or is a corporate number, the recharge may fail automatically.
Entering the number correctly is the most important step to ensure your recharge reaches the right person. Fonoma makes it easier by automatically adding the +53 prefix and helping you review everything before sending.
FAQs about entering the number
Do I need to type the +53 country code?
No. Fonoma adds it automatically. You only need to enter the 8-digit Cubacel number.
What happens if I enter the wrong number?
The recharge will be sent to the number entered and cannot be recovered. Always double-check before confirming.
Can I save frequent numbers?
Yes. Fonoma lets you save contacts so you can recharge faster next time.
Does Fonoma verify if the number is valid?
Fonoma checks that the number belongs to Cubacel, but it cannot confirm whether the line is currently active in Cuba.