At Fonoma, we take the security and reliability of every recharge very seriously. That’s why every transaction goes through a verification and confirmation process with Cubacel and our official providers, ensuring that the balance is delivered correctly to the number or account you specify.
Fonoma currently works with the following providers:
Over 99% of recharges sent through Fonoma are credited instantly. In the rare cases where there is a delay, our team actively follows up until delivery is completed.
How does Fonoma guarantee your recharge delivery?
Fonoma uses a validation system designed to make sure your recharge reaches its destination. Key measures include:
Automatic number or account verification: The system checks that the Cubacel number or Nauta account is valid before processing payment.
Operator confirmation: Fonoma works directly with trusted providers to ensure recharges are delivered correctly.
Instant notifications: You receive a confirmation email as soon as the recharge is credited, plus an app notification if you use the app.
Accessible history: You can review all your recharges from your account, both on the web and in the app.
Dedicated support team: If something doesn’t reflect immediately, our team checks the status and supports you until it’s resolved.
Once a recharge is delivered in Cuba, it cannot be canceled or modified, as transactions are processed in real time and ETECSA does not reverse credited balance or issue refunds after delivery.
How to verify that your recharge arrived
Log in to your Fonoma account and go to Recharge History.
Find the most recent transaction. If it shows as Completed, the recharge was credited successfully.
You’ll also receive a confirmation email with all the details, and an app notification if applicable.
You can ask the recipient in Cuba to dial:
*222# to check the main balance
*222*266# to check bonuses and data plans
What if the recharge doesn’t arrive?
In rare cases, Cubacel may experience technical delays. If your recharge takes longer than usual:
Wait a few minutes (in exceptional cases, it may take up to 60 minutes).
Check your email and recharge history to confirm the status is Completed.
If the balance still doesn’t appear after one hour, contact our support team via chat or email us.
Our team will verify the transaction directly with the provider and will either confirm delivery or refund the payment / add credit to your account if necessary.
At Fonoma, your money is always protected. If a recharge does not arrive, we’ll refund the amount or add credit so you can send a new recharge at no extra cost.
Tips to avoid errors when sending recharges
Make sure you enter the Cubacel number correctly (Fonoma automatically includes the +53 country code).
Verify that the number is active and not a corporate or institutional line before sending.
Confirm that the number still belongs to your friend or family member. Even if they no longer use it, if the line is still active, the recharge may be delivered and cannot be refunded.
Fonoma is committed to making sure every recharge reaches its destination. With secure technology, direct provider verification, and personalized support, you can send recharges with confidence, knowing that Fonoma always has your back.
FAQs about delivery guarantees
What does Fonoma do if a recharge doesn’t arrive?
We verify the transaction with our providers and Cubacel. If the recharge is not credited, we refund the amount or add credit to your account.
How long does it take for a recharge to arrive?
Usually it’s instant, but in some cases it may take a few minutes due to Cubacel server congestion.
How will I know if my recharge was successful?
You’ll receive a confirmation email and see the status Completed in your recharge history.
What happens if I enter the wrong number?
Recharges cannot be modified or canceled once processed. Always double-check the details before confirming payment.
Does Fonoma guarantee my money if something goes wrong?
Yes. Every recharge on Fonoma is 100% guaranteed. If we confirm it didn’t arrive, you’ll get a refund.
If you have any questions, contact our support team or use the chat in the lower-right corner of the site. You can also review our Terms & Conditions for more details.