Fonoma: User Guide (account, payments, and recharges)
Learn how Fonoma works and start sending Cubacel or Nauta recharges in minutes.
Get started with Fonoma
Welcome to our recharge platform
What is Fonoma and how to send recharges to Cuba (mobile & Nauta)Fonoma is the fastest and most secure way to send recharges to Cuba from anywhere in the world. Stay connected with family and earn cashback on every recharge
How to sign up or log in to FonomaLearn how to create your Fonoma account or log in if you already have one. Sign in with Google, Facebook, Apple, or email and start sending recharges to Cuba
Mobile recharge vs. Nauta recharge (WiFi): key differencesDiscover the differences between recharging a Cubacel mobile line and a Nauta account in Cuba. Learn what each type of recharge includes and which one best fits your needs
How to send a mobile recharge to CubaLearn how to send mobile recharges to Cuba from anywhere in the world with Fonoma. Send balance fast, securely, and enjoy bonuses during every promotion
Entering the correct number to recharge (avoid mistakes)Learn how to correctly enter and verify the Cubacel number you want to recharge with Fonoma. Avoid errors and make sure your recharge reaches the right recipient in Cuba
Recharging a Nauta account: step-by-step guideLearn how to recharge a Nauta account in Cuba with Fonoma. Send balance for WiFi Internet or Nauta Hogar quickly, securely, and hassle-free
Benefits of recharging with Fonoma
Here’s why thousands trust us for fast, secure, and reliable recharges to Cuba
Referral program: benefits and conditionsInvite your friends to Fonoma and earn credit for every recharge they make. Learn how the referral program works and easily share its benefits.
Fonoma Credit: how it works and conditions to earn itLearn how Fonoma Credit works, how to earn it, use it on your recharges, and which conditions apply. Make the most of your rewards
Download the Fonoma app for Android / iOSDownload the Fonoma app on your Android phone or iPhone and send recharges to Cuba in seconds. Fast, secure, and with access to all available promotions
Fonoma, safe and reliable recharges
With Fonoma, your credentials and payments are always protected.
Payment security with FonomaLearn how Fonoma protects your payments and personal data. Discover how transactions are secured, which payment methods we use, and how your information is encrypted
Fonoma guarantees your recharge deliveryWith Fonoma, your recharges to Cuba are 100% guaranteed. Learn how we ensure delivery, how to verify your recharge, and what to do if an issue arises
Recharge status “Under review”: what it means and what to doIs your recharge marked as under review? Learn what this status means, why it happens, and how Fonoma verifies and guarantees that your recharge is processed correctly
What happens if you recharge the wrong number or Nauta accountLearn what happens if you send a recharge to the wrong phone number or Nauta account with Fonoma. Find out how to avoid mistakes and what to do if the…
Payments and Payment Methods in Fonoma
Discover the payment options available to make your recharge fast and simple.
Price range for sending a recharge with FonomaDiscover the minimum and maximum amounts to send recharges to Cuba with Fonoma. Learn how much you can send, how to choose the right amount, and how to take advantage…
Payment currencies on Fonoma and why the recharge cost may varyFonoma accepts payments in USD and EUR. Learn how to choose your preferred currency, how currency conversion works, and why the final cost of a recharge may vary slightly
Accepted payment methods on FonomaDiscover which payment methods you can use on Fonoma to send recharges to Cuba. Pay with cards, PayPal, Apple Pay, or Google Pay—fast and secure
What are prepaid cards and where to find them?Learn what prepaid cards are, how they work, and where to get them in different countries. Discover how to use prepaid cards to pay for your recharges on Fonoma safely…
What is a card’s CVV?Learn what your card’s CVV is and why Fonoma asks for it. Find out where to locate your CVV and how it helps keep your online payments secure
How to add a payment method in FonomaLearn how to add a payment method in Fonoma. Step-by-step guide to securely save your cards or wallets and make recharges to Cuba faster
How to remove a payment method in FonomaLearn how to remove a saved payment method in Fonoma. Step-by-step guide to securely delete cards from your account
Why wasn’t the recharge payment completed?Find out why your payment may be declined on Fonoma and how to fix it. Learn the most common causes, quick solutions, and tips to prevent it from happening again
Managing Your Fonoma Account
All the essentials to stay in control of your account: edit your details, reset your password, check your recharge history, or sign out.
How to edit, update, or delete your personal information on FonomaLearn how to change or delete your personal information on Fonoma, including your name, email, password, or payment details. Keep your account secure and up to date easily
How to change the language in FonomaLearn how to change the language in Fonoma from the website or the app. Use Fonoma in Spanish or English to send recharges to Cuba with ease
How to change or reset your password on FonomaLearn how to change or reset your password on Fonoma. Step-by-step guide to update it or recover it if you forgot it, and keep your account secure
How to check your recharge history on FonomaLearn how to check your recharge history on Fonoma. Review your transactions, payments, and delivery status easily from the web or the app
How to delete a recharge from your historyLearn how to delete a recharge from your Fonoma history. Find out what happens when you remove it, how to manage your transactions, and keep your account organized and secure
How to manage your contacts in FonomaLearn how to add, edit, or delete contacts in Fonoma. Save your frequent numbers to send recharges faster and avoid mistakes when entering them
How to unsubscribe from or re-enable Fonoma emailsLearn how to unsubscribe from or re-subscribe to Fonoma emails. Choose whether you want to receive promotions and updates, or only essential messages about your recharges
How to delete your Fonoma accountLearn how to delete your Fonoma account step by step. Find out what happens to your data, recharge history, and balance, and how to reactivate your account if you change…