What is Nauta email?
Nauta Email is a service provided by ETECSA that allows users to have an email address under the @nauta.cu domain.
It can be used to communicate inside and outside Cuba from WiFi zones, navigation rooms, Nauta Hogar, and mobile phones. The service is linked to Nauta accounts, which are the credentials used to access the Internet in Cuba. These accounts can be permanent, temporary, or Nauta Plus.
Although mobile data usage has reduced its popularity, Nauta email is still widely used for basic communication, official procedures, and local services in Cuba.
Types of Nauta accounts in Cuba
ETECSA offers three main types of Nauta accounts, each with different uses, prices, and access methods.
1. Permanent Nauta account
Allows Internet access from public WiFi zones, navigation rooms, and Nauta Hogar.
It is considered permanent because it does not expire as long as it is recharged periodically.
Account lifecycle
330 days active
30 additional days inactive (recharge only)
Total: 360 days per recharge
If the account is not recharged within this period, it may expire.
Prices and usage
Depending on the type of browsing:
12.50 CUP/hour – international browsing
2.50 CUP/hour – national browsing
A permanent Nauta account automatically includes a @nauta.cu email address.
Where to get it
ETECSA commercial offices
Servicios en Línea website or APK (international browsing only)
User portal: www.nauta.cu (management and recharges)
Account management
Through the Nauta portal you can:
Recharge balance
Transfer balance to another account
Change password
Check usage history and connection time
Recharge options
You can recharge your account via:
Servicios en Línea
Transfermóvil
MiTransfer Wallet
Enzona
ETECSA offices
From abroad through services like Fonoma
2. Nauta Plus account
Nauta Plus allows unlimited Internet access for a fixed period. It is designed for users who need high data consumption.
Available plans
USD 15 – 15 days
USD 25 – 30 days
Where it can be used
WiFi zones
Navigation rooms
Nauta Hogar
Key features
Not rechargeable: expires at the end of the period
Unlimited access during the active period
Ideal for large downloads, studying, remote work, video calls, and intensive use
Where to buy
With a USD balance in the MiTransfer wallet
Through authorized international distributors
Activation
Before first use:
Access www.nauta.cu
Activate the account
Create your password
3. Temporary Nauta account
Designed for occasional Internet access in WiFi zones, navigation rooms, or Nauta Hogar.
It is sold as prepaid cards with a fixed amount of connection time.
Time | Price |
30 minutes | 12.50 CUP |
1 hour | 25 CUP |
5 hours | 125 CUP |
Lifecycle
Valid for 30 days from first connection
Where available
ETECSA commercial offices
Hotel navigation rooms
Airports
Tourist facilities
How to activate Nauta email
To activate and use a @nauta.cu email address on your mobile phone, follow these steps.
Requirements
Mobile phone compatible with GPRS / 3G / 4G
Email app (Android or iOS) or web browser
Active Nauta account (international browsing mode)
GPRS service enabled on your mobile line
Available main balance for data usage
Service costs
Email activation: 37.50 CUP
Mailbox capacity: 100 MB
Maximum email size: 25 MB
Activation steps
You can activate it by visiting an ETECSA commercial office or through the Servicios en Línea app.
Request activation of a Nauta account with mobile email access
Activate mobile email and GPRS services
Your email address will be assigned:
[email protected]Configure the account on your phone using the IMAP/SMTP settings provided
(usually imap.nauta.cu and smtp.nauta.cu)Send and receive a test email to confirm it works
Using Nauta email on mobile
You can access Nauta email through:
WiFi
Mobile data (pay-per-use)
ToDus / Nauta plan
Pay-per-use rate
If you do not have an active Mail Bundle, you can still use Nauta email by enabling pay-per-use:
2.50 CUP per MB
Activation:
Dial *133#
Select Datos → Tarifa por consumo
ToDus and Nauta plan
ETECSA also offers a specific plan:
600 MB for 25 CUP
Valid for 30 days
Only for ToDus and Nauta Email
Activation:
Dial *133#
Select Data → ToDus Plan
Is Nauta email still useful?
Despite the rise of messaging apps and international email services, Nauta email remains relevant for:
Users with limited connectivity
Institutional and official communication
Access to low-cost national plans
Government services and local platforms
Frequently asked questions
Does a permanent Nauta account include email?
Yes. International browsing automatically includes a @nauta.cu email address.
Does Nauta email work with mobile data?
Yes, using pay-per-use data or the ToDus/Nauta plan.
Do Nauta accounts expire?
Permanent Nauta does not expire if recharged within its cycle
Nauta Plus and Temporary accounts expire based on their validity period
Can a Nauta account be recharged from abroad?
Yes. Family members can easily recharge it from overseas using Fonoma.