What are ETECSA WiFi Zones?
WiFi Zones are public Internet access points enabled by ETECSA in parks, tourist facilities, hotels, airports, and other public spaces. They allow users to connect to the Internet using a Nauta account.
These zones operate through the WiFi_ETECSA wireless network, available nationwide. To connect, you need an active Nauta browsing account, which can be permanent, national, or temporary.
Types of Nauta accounts that work in WiFi Zones
ETECSA offers three types of accounts for public Internet access:
1. Permanent Nauta account (international browsing) — @nauta.com.cu
This is the most recommended option because it is rechargeable, designed for continuous use, and does not expire as long as it remains active with regular recharges.
Rate: 12.50 CUP per hour
Can be recharged from within Cuba or from abroad (including through Fonoma)
Also works with Nauta Hogar and in browsing rooms
2. National Nauta account — @nauta.co.cu
Allows browsing only within Cuban websites (.cu domain).
Mainly used for national services
Consumes less balance
Does not allow full international Internet access
Can also be recharged from abroad using Fonoma
3. Temporary Nauta accounts (prepaid cards)
Single-use access cards, ideal for occasional users or travelers inside Cuba.
Temporary card | Price |
30 minutes | 12.50 CUP |
1 hour | 25 CUP |
5 hours | 125 CUP |
Valid for 30 days from first use
Not rechargeable
How to connect in a WiFi Zone (step by step)
Go to a nearby ETECSA-enabled WiFi Zone.
Turn on WiFi on your device.
Connect to the WiFi_ETECSA network.
The Nauta captive portal will open automatically.
If it does not appear, open: https://portal.nauta.cu/login
Enter your Nauta username and password.
Tap Accept to start your session.
When finished, always log out from the portal to avoid balance consumption.
Once connected, you can browse normally and use your apps.
How to recharge a Nauta account for WiFi use
There are several ways to recharge permanent Nauta accounts or purchase access cards:
From within Cuba
Nauta recharge coupons (ETECSA offices and authorized vendors)
Transfermóvil
EnZona
ETECSA offices
From abroad
International services like Fonoma, which allow you to recharge Nauta accounts from any country.
Is a permanent or temporary account better?
Permanent Nauta account (recommended)
Rechargeable
Works in all WiFi Zones
Does not expire if recharged within its cycle
Can be recharged from abroad
Best option for frequent use
Temporary accounts
Cannot be recharged
Expire 30 days after first use
Useful for short stays or occasional access
Common troubleshooting
The Nauta portal does not appear:
Open manually: https://portal.nauta.cu/login
Turn WiFi off and on again
Try a different browser
My balance is consumed even when I’m not browsing:
This happens if you don’t log out.
Go to portal.nauta.cu and select Log out before disconnecting.
The connection drops frequently:
This may be due to congestion. Try another WiFi Zone or wait a few minutes.
Frequently asked questions about WiFi Zones in Cuba
What is the current rate for connecting?
International browsing costs 12.50 CUP per hour.
Can I connect without a Nauta account?
No. You need a permanent account or a temporary access card.
Where can I buy a temporary card?
At ETECSA offices, hotels, airports, and public browsing points.
Can I recharge a Nauta account from abroad?
Yes, through services like Fonoma.
Can I use any device?
Yes, as long as it has WiFi and a browser or supports captive portal authentication.
Are permanent Nauta accounts and Nauta Hogar the same?
No.
Permanent Nauta accounts are used in WiFi Zones and browsing rooms.
Nauta Hogar is a residential ADSL Internet service.