What is a permanent Nauta account?
A permanent Nauta account is the most commonly used account to access the Internet in ETECSA WiFi zones, browsing rooms, and Nauta Hogar. It is rechargeable, does not expire as long as it remains active, and allows international Internet browsing billed by the hour.
How to create a permanent Nauta account (step by step)
1. Request the account
Go to an ETECSA Commercial Office or activate it through the Servicios en Línea application.
Present your Cuban ID card (Carné de Identidad) and request a permanent Nauta account for international browsing.
2. Receive your username and password
ETECSA will generate your account with a format similar to:
3. Pay the initial balance
You must pay 25 CUP, which will be credited as available browsing time.
4. Activate your account in a WiFi zone
Go to an ETECSA WiFi zone, connect to the WiFi_ETECSA network, and log in using your username and password.
You can also activate it from an ETECSA browsing room.
This first login confirms that your account is active and ready to use.
In Cuba, there are more than 1,000 public WiFi zones available nationwide.
Rates and validity of a permanent Nauta account
Hourly rate
International browsing: 12.50 CUP per hour
Account life cycle
A permanent Nauta account remains active as long as it is recharged within its cycle:
330 days active
30 additional days inactive (only for recharge and account management)
Total: 360 days per recharge
If no recharge is made within this period, the account expires.
How to manage your Nauta account
All management options are available through the Nauta User Portal, where you can:
Check your balance
Change your password
Recharge the account
Transfer balance to other Nauta accounts
Review connection history
Check available hours
Update account information
How to recharge a permanent Nauta account
From Cuba
You can add balance through:
Nauta User Portal
Servicios en Línea
Transfermóvil
MiTransfer
EnZona
ETECSA offices
Nauta recharge vouchers
From abroad
International recharge services such as Fonoma
Where can you use this account?
A @nauta.com.cu account works in:
ETECSA WiFi zones
Browsing rooms
Nauta Hogar (home Internet via ADSL)
Creating a permanent Nauta account is the first step to connecting easily in any WiFi zone in Cuba. It is affordable, rechargeable, and compatible with all ETECSA services, including Nauta Hogar.
If you need to send balance to a Nauta account from abroad, Fonoma lets you do it quickly and securely.
Frequently asked questions
What happens if I don’t use the account for several months?
As long as you recharge before the 360-day cycle ends, the account remains active.
Can I create the account online?
Yes. You can request a permanent account in person at an ETECSA office or through the Servicios en Línea app.
Does the account include an email address?
Yes. International browsing includes a @nauta.cu email address, separate from the login username.
Can I recharge it from abroad?
Yes. Fonoma allows you to send recharges to Nauta accounts from any country.