Nauta accounts allow you to connect to the Internet in WiFi zones, browsing rooms, and through Nauta Hogar. To manage your account properly, it’s essential to know how to check your available balance and how to transfer balance to another Nauta account.
In this guide, you’ll find all available options and detailed step-by-step instructions.
How to check your Nauta account balance
Checking your balance helps you know how many browsing hours you have left and avoid unexpected disconnections. You can do this from the Nauta portal, the official app, or from home.
1. Check your balance from home using mobile data
If you have Nauta email and active mobile data:
Turn on mobile data.
Open a web browser.
Go to:
https://www.nauta.cu/loginLog in with your Nauta username and password.
Once inside, you’ll be able to see:
Available balance
Remaining time
Connection history
Recharge and transfer options
Keep in mind that portal loading speed depends on network quality (3G / 4G).
2. Check your balance from Nauta webmail
You can also access:
nauta.cu
webmail.nauta.cu
Log in with your Nauta email credentials to view information associated with your account.
3. Check your balance in a WiFi zone (without connecting)
Turn on WiFi.
Connect to WiFi_ETECSA.
On the welcome portal, enter your Nauta username and password.
Instead of connecting, select User Information.
This allows you to check your balance without consuming browsing time.
4. Check your balance while already connected (using the Nauta app)
Install the official Nauta app.
Connect to WiFi_ETECSA.
Open the app and go to Authentication Portal.
Enter your username and password.
Select User Information.
The app also shows a real-time countdown of your remaining time while browsing.
How to transfer balance between Nauta accounts
The Nauta Portal allows you to transfer balance to another Nauta account so the recipient can use browsing hours. This service is free and available for all permanent Nauta accounts.
Where are transfers made?
Transfers can only be done from:
https://www.nauta.cu → Operations → Transfer balance
You can access the portal from:
WiFi zones
Nauta Hogar
Browsing rooms
Mobile data (if you have Nauta email access)
How to transfer Nauta balance (step by step)
Access https://www.nauta.cu from the authentication window
(you must NOT be actively browsing).Log in with your username and password.
Go to Browsing Accounts.
Select Operations → Transfer balance.
Enter:
Destination Nauta account
Your password
Amount to transfer
Confirm the operation.
The balance will appear immediately in the recipient’s account.
Important requirements and conditions
1. Both users must be disconnected
Neither the sender nor the recipient can be browsing at the time of transfer.
2. It is not considered a recharge
The transfer does not extend the life cycle of the receiving account.
3. The service is free
ETECSA does not charge any commission.
4. No reversals
If you enter the wrong username, the transfer cannot be undone.
If you want to ensure your account or a family member’s account always has available balance, you can recharge it from abroad through Fonoma, quickly and securely.
Frequently asked questions
Does checking my balance consume time?
In WiFi zones: No, if you use User Information.
With mobile data: A minimal amount of data is consumed.
Can I check my balance from outside Cuba?
No. The Nauta portal only works within Cuba.
Can I transfer balance from a temporary Nauta account?
No. Only permanent Nauta accounts support balance transfers.
Is the transfer credited instantly?
Yes. The recipient sees the balance immediately.
What if the portal doesn’t load?
Try another WiFi zone or check your mobile data signal quality.
Can I transfer balance from Transfermóvil or EnZona?
No. Transfers can only be made through the Nauta Portal.