Keeping your information up to date on Fonoma helps ensure your recharges are processed correctly and that you receive important notifications about promotions and offers. It also improves the overall security of your account.
Always use accurate and current information (name, email address, and payment details) to avoid issues with your account or transactions.
What you can change
You can edit (or remove) the following personal information:
Name
Email address
Profile photo
Password (if you registered with email and password)
Permanently delete your account and personal data
If you registered using Google, Facebook, or Apple, your personal details are managed by those platforms. This means you won’t be able to edit your name, email, or password directly on Fonoma. Any changes must be made in the settings of the linked external account.
If you want to use a different email address on Fonoma, you’ll need to create a new account using that email.
Update your information yourself
Log in to Fonoma or open the Fonoma app.
Open the side menu and select Account.
If you registered with email, you can edit your name, profile photo, email address, or update your password.
To delete your account, click Delete account at the bottom of the page.
If you update your email address, you may be asked to verify the new email before it becomes active.
Request changes from Fonoma support
If you notice an error or need help updating your personal information, you can also contact us:
Send us an email with your request.
We’ll process it during the same business day.
There’s no cost for making these changes.
If you registered with an external account (Google, Facebook, or Apple), our team won’t be able to modify your name, email, or password. These changes must be done directly through the linked service.
Updating your personal information on Fonoma is quick and easy. Keeping your details accurate helps you enjoy a safer, smoother, and more personalized experience when sending recharges to Cuba.
What if something goes wrong?
I can’t save my changes:
Check your internet connection and make sure all required fields are filled in. If the issue continues, try a different browser or device.
I didn’t receive the confirmation email:
Check your Spam or Promotions folder. If it’s not there, request a new confirmation email.
I updated my email and can’t log in:
Make sure you’re using the new, confirmed email address. If needed, reset your password using the new email.
I need help deleting my account:
Check the dedicated article with step-by-step instructions, or contact our support team to request manual deletion.
FAQs about personal information on Fonoma
Why is it important to keep my information up to date?
It ensures your recharges and payments are processed correctly and that you receive notifications about promotions and special offers.
Can I change my account email address?
Yes, if you registered with email and password. You’ll need to verify the new email before it becomes active.
What information can’t I edit directly on Fonoma?
If you registered with Google, Facebook, or Apple, you can’t edit your name, email, or password from Fonoma. You must do it through the external account settings.
What happens if I delete my account?
Your recharge history, saved contacts, and credit balance will be permanently deleted. To reverse this action, you must contact support.
How can I get help updating my details?
Email us explaining the change you need. Our support team will assist you the same day.